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Return Policy
Return window
You have 14 days from the date of delivery to initiate a return. Items must be unused, in original packaging, and in the same condition as received.
Return conditions
To be eligible for a return, items must meet the following criteria:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
- Not on the non-returnable items list
How to return
Step 1: Contact our customer service team to initiate your return
Step 2: Pack your item securely in its original packaging
Step 3: Ship the item back using the provided return label
Step 4: Track your return and await confirmation
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
FAQ
What does this LED mask and lifting tool do?
This device is designed to support healthy-looking skin by helping improve the appearance of tone, firmness, and overall glow with consistent use.
Is it safe to use at home?
Yes. The device is designed for at-home use and made with skin-safe materials. Always follow the included instructions for comfortable and proper use.
How often should I use it?
For best results, most users use the device 3–5 times per week. Consistent use helps support visible improvements over time.
How long does each session take?
A typical session lasts 10–20 minutes, making it easy to fit into your daily or weekly skincare routine.